In my own change management experience, I wasn’t as proactive as I could have been. I grew a flight department from nothing and nobody to four jets, a helicopter, 30-plus people, and two locations in just under four years.
I realized later that I made lots of mistakes, including failing to get people involved at every level and early in the process. So I brought in co-author Lisa Archambeau to cover her chapter on change management.
Lisa is President and Facilitator of ServiceElements International and a fellow member of the NBAA Business Aviation Management Committee (BAMC). We covered some of the key mistakes aviation directors make, and what we can do differently to get more buy-in and lead though change.
I love the whole champion role…I know that this is going to hurt every leader’s feelings, but [people] might respond better to someone on their team than you. – Lisa Archambeau
What You’ll Discover In This Episode
- Lisa’s experience fueling aircraft and apprenticing as an A&P mechanic to 2 decades coaching business aviation leadership teams
- Why change must be sold…not just managed
- How to create excitement for change
- Why we need ‘champions’ at all levels (and how to create them)
- How to manage sudden, top-down change
- Keys to handling the ‘hold-outs’ who won’t get on board
About the Guest
Lisa Archambeau, CAM, is President and Facilitator of ServiceElements International, Inc. She authored Chapter 14, Change Management, in The Business Aviation Book: Leading Operational Excellence (2025). Her 30+ years in business aviation span roles from apprentice aviation mechanic and scheduler to program manager, sales director, and business development manager at FlightSafety International, FirstFlight Aircraft Management and Charter, and Universal Weather & Aviation.
A member of the NBAA Business Aviation Management Committee, she is co-chairing the 2026 and 2027 NBAA Leadership Conferences. She is also a Certified Flight Instructor and a frequent speaker at industry events. Click to learn more about Lisa and ServiceElements, or connect with Lisa on LinkedIn.
About Your Host
Dr. Chris Broyhill is the industry’s most respected authority on business aviation compensation. An industry veteran with over 43 years of aviation experience, Dr. Broyhill has led several scientific research projects on personnel retention, compensation, and leadership for the National Business Aviation Association (NBAA) since 2017.
Dr. Chris holds a Ph.D. in Aviation and has published two books that feature the results of his work. He’s also an outstanding graduate of the USAF Fighter Weapons School, an NBAA Certified Aviation Manager (CAM) Fellow, and a Certified Compensation Professional (CCP).
Resources
Get the Data, Win the Negotiation, Stay in the Business You Love. To get your compensation report, visit AirCompCalculator.com. We have a range of options for different scenarios and budgets, from validating a specific job offer, to packages for entire departments.